Facilitee allows service desk teams to work flawlessly together. Either from the office, from home or when visiting a property. Our software is always accessible and team members can see what colleagues are working on, manage tickets together or ask each other for help.
Assign tasks, cases, reports to specialists within your team, to your preferred service providers or ask a tenant or owner for help and assign a task to them. Facilitee allows you to work together online with all related stakeholders.
Tag your colleagues while working on tickets and get instant replies to ensure faster handling times.
We built our own chat service so you can reach out instantly to tenants, users of properties, servicers or owners. You can start one on one chats or group chats for seamless communication.
Leave internal notes for your team members on a ticket or property level so everybody stays informed and knows what to do.
Send out digital work orders to your service providers, which can be filled out on their smart phone or tablet and tenants can sign on the spot for a bullet proof digital process.
We developed a plan board for and connect all stakeholders. Schedule repairs in a matter of clicks, send out reminders, sync with your Google or Outlook Calendar and plan your internal or external service providers as efficient as possible.
Set up your report intake per building, automate reports to service providers and get relevant data instantly on maintenance and repair requests, questions, complaints and suggestions.
Login into Facilitee and land on a comprehensive dashboard. See all necessary actions, adoption, KPI’s and tenant satisfaction.
Get instant insights in tenant satisfaction. See how your servicedesk team is performing, see supplier performance and overall tenant satisfaction for your entire portfolio or per address or complex. Get the data you need to make instant decisions.
We have different roles available to ensure efficient management of your properties from landlords, to house masters, to technical directors and all other roles you can think of related to real estate.
We track all history in reports, cases and tickets from all stakeholders involved which gives you powerful data to manage your real estate but also helps you in case of disputes between you and your tenants or property users.