Smart features which help you every day
Our service desk software has been built with input of leading industry professionals, real estate investors, asset management companies, service providers and last but certainly not least tenants and users of properties. We take our customer feedback very seriously and update our software on a very regular basis. Please find an overview of some key features below.
Teams
Facilitee allows service desk teams to work flawlessly together. Either from the office, from home or when visiting a property. Our software is always accessible and team members can see what colleagues are working on, manage tickets together or ask each other for help.
Assign
Assign tasks, cases, reports to specialists within your team, to your preferred service providers or ask a tenant or owner for help and assign a task to them. Facilitee allows you to work together online with all related stakeholders.
Tag
Tag your colleagues while working on tickets and get instant replies to ensure faster handling times.
Chat
We built our own chat service so you can reach out instantly to tenants, users of properties, servicers or owners. You can start one on one chats or group chats for seamless communication..
Notes
Leave internal notes for your team members on a ticket or property level so everybody stays informed and knows what to do.
Work Orders
Send out digital work orders to your service providers, which can be filled out on their smart phone or tablet and tenants can sign on the spot for a bullet proof digital process.
Planning
We developed a plan board for and connect all stakeholders. Schedule repairs in a matter of clicks, send out reminders, sync with your Google or Outlook Calendar and plan your internal or external service providers as efficient as possible.
Decision Trees
Set up your report intake per building, automate reports to service providers and get relevant data instantly on maintenance and repair requests, questions, complaints and suggestions.
Dashboard
Login into Facilitee and land on a comprehensive dashboard. See all necessary actions, adoption, KPI’s and tenant satisfaction.
Ratings
Get instant insights in tenant satisfaction. See how your servicedesk team is performing, see supplier performance and overall tenant satisfaction for your entire portfolio or per address or complex. Get the data you need to make instant decisions.
All Roles
We have different roles available to ensure efficient management of your properties from landlords, to house masters, to technical directors and all other roles you can think of related to real estate.
History
We track all history in reports, cases and tickets from all stakeholders involved which gives you powerful data to manage your real estate but also helps you in case of disputes between you and your tenants or property users.
Teams
Facilitee allows service desk teams to work flawlessly together. Either from the office, from home or when visiting a property. Our software is always accessible and team members can see what colleagues are working on, manage tickets together or ask each other for help.
Assign
Assign tasks, cases, reports to specialists within your team, to your preferred service providers or ask a tenant or owner for help and assign a task to them. Facilitee allows you to work together online with all related stakeholders.
Tag
Tag your colleagues while working on tickets and get instant replies to ensure faster handling times.
Chat
We built our own chat service so you can reach out instantly to tenants, users of properties, servicers or owners. You can start one on one chats or group chats for seamless communication.
Internal Notes
Leave internal notes for your team members on a ticket or property level so everybody stays informed and knows what to do.
Work Orders
Send out digital work orders to your service providers, which can be filled out on their smart phone or tablet and tenants can sign on the spot for a bullet proof digital process.
Planning
We developed a plan board for and connect all stakeholders. Schedule repairs in a matter of clicks, send out reminders, sync with your Google or Outlook Calendar and plan your internal or external service providers as efficient as possible.
Decisions
Set up your report intake per building, automate reports to service providers and get relevant data instantly on maintenance and repair requests, questions, complaints and suggestions.
Dashboard
Login into Facilitee and land on a comprehensive dashboard. See all necessary actions, adoption, KPI’s and tenant satisfaction.
Ratings
Get instant insights in tenant satisfaction. See how your servicedesk team is performing, see supplier performance and overall tenant satisfaction for your entire portfolio or per address or complex. Get the data you need to make instant decisions.
All Roles
We have different roles available to ensure efficient management of your properties from landlords, to house masters, to technical directors and all other roles you can think of related to real estate.
History
We track all history in reports, cases and tickets from all stakeholders involved which gives you powerful data to manage your real estate but also helps you in case of disputes between you and your tenants or property users.
