Facilitee https://www.facilitee.com/ The nr. 1 service desk software for property management Fri, 09 Feb 2024 13:21:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.2 https://www.facilitee.com/wp-content/uploads/2023/01/favicon.svg Facilitee https://www.facilitee.com/ 32 32 Introducing Facilitee 2.0 – The New & Improved Real Estate Management Software https://www.facilitee.com/facilitee-improved-real-estate-management-software/ https://www.facilitee.com/facilitee-improved-real-estate-management-software/#respond Thu, 23 Nov 2023 12:41:33 +0000 https://www.facilitee.com/?p=4430 In the dynamic real estate landscape, change is the only constant as technology continues to evolve – markets undergo shifts, customer demands expand, and adaptability becomes necessary. We understand that in this fast-paced environment, the key to success is the ability to innovate and improve. That’s why we’re proud to introduce our latest real estate […]

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In the dynamic real estate landscape, change is the only constant as technology continues to evolve – markets undergo shifts, customer demands expand, and adaptability becomes necessary.

We understand that in this fast-paced environment, the key to success is the ability to innovate and improve. That’s why we’re proud to introduce our latest real estate management software version, Facilitee 2.0, where we’ve embraced an API-first approach. This means that Facilitee enables seamless integration with your existing systems and empowers you to customize and extend the software’s capabilities according to your specific needs. 

With API-first software, you gain the flexibility to connect, automate, and streamline your workflows, making your operations more efficient and adaptable.

Facilitee 2.0 also offers the latest suite of advanced features. Our aim is to enable real estate professionals and property managers to stay at the forefront of industry developments and thrive in this ever-evolving landscape.

What’s New?

Other than an improved API-first approach, these most recent feature additions are set to transform the way you operate, making your daily tasks more streamlined and effective.

Communication and scheduling are improved thanks to our new Plan Board feature that allows for planning and tracking meetings with tenants and other stakeholders. Another way to seamlessly collaborate is by tagging and involving colleagues in discussions and actions related to cases and tasks. You’ll also be able to facilitate information sharing within your team by leaving internal notes.

Our improvements are also fostering the transition from traditional paperwork. This is done through a digital request and tracking system that provides the ability to create digital work orders for servicers, reducing time-consuming, in-person visits and paperwork. On top of that, digital signing for work orders will be available to reporters and tenants, further diminishing the need for paperwork.

Our centralized Control Tower will simplify all tasks from a single, convenient location with an overview of to-do’s for today, giving you complete control on your workload and priorities. This is also where essential information will be stored within easy reach in the Attention Tab. You’ll be able to manage and prioritize your work more effectively by setting deadlines for cases and individual tasks. These can be easily managed with inactivity notifications, ensuring that the right person receives timely alerts for inactive cases and tasks. Still, all notifications can now be snoozed if something isn’t as urgent.

There’s also a new way to enhance transparency and accountability by adding materials to work orders and accurately tracking costs and resources. The ability to include parking costs in your financial records will provide you with a comprehensive view of property-related expenses.

The decision-making processes can be made simpler with pre-made decision trees, ensuring consistency and efficiency in problem-solving. Service provider workflows will be streamlined by allowing the assignment of multiple tasks within a single case, improving task coordination.

Finally, you’ll be able to streamline case management by seamlessly incorporating new reports into existing cases, providing a comprehensive view of all your information.

Future Enhancements

As we chart our course for the future, we are pleased to announce that we’re working on even more enhancements to our solution.

For example, you can expect to have the ability to take command of your assets with an integrated system to manage and oversee specific assets such as elevators, kitchens, escalators, and HVAC systems.

We are also working on seamlessly integrating WhatsApp, with the aim to further streamline communication and collaboration, enabling efficient reporting, complaint resolution, exchange of suggestions, and addressing inquiries.

Furthermore, we’re bolstering financial transparency through the introduction of customizable cost carriers, accommodating various stakeholders such as owners, tenants, and insurance entities. Additionally, the creation and integration of purchase orders into bookkeeping and ERP systems, subsequently adding them to work orders in Facilitee, will be made seamless.

Users will also be able to contribute feedback and enhance the quality of operations by leaving task ratings. The distribution of information to all stakeholders will be effortless, with the option of tenants notifying other tenants regarding issues.

Lastly, we’re enhancing the efficiency of multi-owner management, catering to those with diverse ownership interests across varying building levels and units.

These upcoming features are engineered to render your real estate and property management experience more adaptable, efficient, and user-centric. We invite you to keep an eye on our blog page to see more updates and industry insights!

Key Takeaways

In short, these are the new features that set Facilitee 2.0 apart from its predecessor: 

  • The Plan Board feature for easier scheduling,
  • Collaboration through tagging and involving colleagues,
  • Easier information sharing with internal notes,
  • A digital request and tracking system,
  • Digital work orders for servicers,
  • Digital signing for work orders,
  • The Centralized Control Tower for simplified task management,
  • The Attention Tab for easy access to essential information,
  • Deadline settings for cases and tasks,
  • Inactivity notifications for timely alerts,
  • The option to snooze notifications,
  • The ability to add materials to work orders,
  • Accurate tracking of costs and resources,
  • Inclusion of parking costs in financial records,
  • Pre-made decision trees for simpler decision-making,
  • Streamlined service provider workflows,
  • The option of assigning multiple tasks within a single case,
  • Seamless incorporation of new reports into existing cases.

These new features, combined with the already established ones, are designed to simultaneously increase tenant satisfaction and maximize returns of your real estate portfolio. To learn more about how Facilitee makes property management easier, book a meeting with our experts and get a demo of how everything works.

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Facilitee partners with Dutch Maintenance Group https://www.facilitee.com/facilitee-partners-with-dutch-maintenance-group/ https://www.facilitee.com/facilitee-partners-with-dutch-maintenance-group/#respond Mon, 15 May 2023 15:28:17 +0000 https://www.facilitee.com/?p=3538 Facilitee is very proud to announce its partnership with Dutch Maintenance Group, specialists in resolving maintenance and repair requests for all types of real estate. “We are overjoyed to start working together with Facilitee and work for and together with their clients on increasing tenant satisfaction. In addition we will also start using the Facilitee software […]

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Facilitee is very proud to announce its partnership with Dutch Maintenance Group, specialists in resolving maintenance and repair requests for all types of real estate.

“We are overjoyed to start working together with Facilitee and work for and together with their clients on increasing tenant satisfaction. In addition we will also start using the Facilitee software for maintenance companies soon and we can’t wait to start, as per Gijs van de Loo, Owner and Founder of Dutch Maintenance Group”.

“We are constantly looking to improve our software and services and by adding a pristine company such as Dutch Maintenance Group to our growing number of partners, our customers now can rely on an excellent maintenance partner within our network. We are happy and proud to have them on board, Jan-Douwe Gaastra, Ceo and co-owner of Facilitee.com”.

If you are interested in finding out more about Facilitee or Dutch Maintenance Group, drop us a note and we will be happy to get in touch!

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The Future of Real Estate Management Software https://www.facilitee.com/the-future-of-real-estate-management/ https://www.facilitee.com/the-future-of-real-estate-management/#respond Fri, 29 Jul 2022 13:26:41 +0000 https://facilitee.muskinja.me/https-www-facilitee-com-en-blog-the-future-of-real-estate-management/ One of the areas of real estate management deals with executing maintenance and financial and daily management tasks and increasing tenant satisfaction.

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As a technical property manager, it is imperative for you to be informed and stay on top of all the news in the industry. By ensuring that you are ahead of the curve in terms of market changes and digital innovations, you help your business thrive and maintain its profitability. That is why we have selected the most important things to look out for in the upcoming period, specifically in real estate management software. The topics covered will include the use of BIM modeling, the rising popularity of smart buildings, transformations in automation, communication, and integration of platforms.

BIM Software

Building Information Modeling (BIM) is a collaborative software solution that has seen a rise in popularity and is projected to go even further. BIM allows stakeholders, architects, engineers, and construction workers access to the same project, its visual representation, and available data. As everyone included in the process now has an overview of the workflow, communication is brought to a higher level, increasing the quality and pace of all operations. Furthermore, BIM software uses predictive data analysis, which can signal before a potential issue arises, ensuring prevention.

In real estate management, BIM can be a powerful tool for visualization, planning, and scheduling any necessary maintenance and cosmetic improvements. With advanced cameras and laser scanners, a virtual duplicate of the property is created and easily transferable between parties. For example, a manager can foresee an electrical issue through the MRI scan of the wiring and share the detailed image and data with an appropriate servicer. Before intervening, however, it is possible to go through the procedure on the digital twin of the exemplified room – now, information about every step of the process and its cost and duration is available to the property manager, reducing the amount of time and energy required for such a task.

Smart buildings

Smart buildings, also known as intelligent buildings, are part of the plan to develop a smart city infrastructure through a network of IoT hardware mechanisms. They function on the basis of sensors and microchips, which gather information, analyze it, and forward it to a supervising entity. In the case of technical property management, that would be the property manager themselves. The end goal is to achieve centralized control over different aspects in order to improve the safety and quality of life of the building’s inhabitants. For example, some commodities that can be automated are heating, air conditioning, ventilation, and lighting. By turning these off, or at least decreasing their capacity while a room is not being used, both costs and energy consumption are reduced, and without the need for human effort.

Another option that alleviates the manager’s plate of duties is preventive maintenance. If a sensor is installed and connected to software in, say, an elevator, an issue report will be sent to the appropriate party before the malfunction even occurs. A technical property manager who has access to this software can then take action before the tenants’ safety and comfort have been inhibited in any way. Similarly, this system of warnings can be applied to fire alarms and security cameras set up to detect unusual activity. A considerable benefit to smart buildings and their detectors is that any action can be taken remotely. In the new era of technology, a manager is no longer obligated to frequent all their properties multiple times and be present in person to complete all duties. With technical management software solutions, the contentment and satisfaction of tenants and managers alike are taken to the cloud.

 Communication 

An integral aspect of solidifying a firm and prosperous relationship with a client is communication, and the same is true for tenant–property manager associations. Therefore, a major key to success lies in opening and maintaining a reliable channel through which all messages can safely be transferred and addressed with no redundancies in time and energy dispersion. The manager can follow all questions, complaints, suggestions, and issue reports in real time by using technical property management software with an integrated correspondence system, such as Facilitee.

Additionally, digitizing communications also helps to streamline them. Typically, too many parties are involved in a process, such as for example, handling a leaky heater. It is far more convenient for each participant to be in a network held together by software, which keeps the managers and handymen acquainted with the building inhabitants’ requests, while, on the other end, they can keep track of how their complaints are being addressed.

Integration and partnerships

Currently, the market holds an open position for a unified, all-encompassing software solution. Real estate management companies and owners are progressively more frequently opting to combine interchangeable operating systems in order to build their ultimate suite. The future of technical real estate management is finding an optimal program that will include all the necessities and simplify day-to-day activities cost-effectively and time-efficiently.

Conclusion

To summarize, this article deals with trends and innovations in the technical real estate management industry and the application of software solutions. Building Information Modeling (BIM) allows managers and other relevant parties access to data and its visualizations regarding every layer of a building, providing them with what is essentially an MRI scan of the structure. Smart buildings and smart infrastructure in general, have seen a rise in popularity due to their convenience and ability to positively affect energy consumption while increasing quality of life and tenant safety and comfort through a network of sensors and microchips connected to one central control device.

Through the usage of management software and apps, communication with renters and handymen is made easier and more streamlined. As these systems are becoming more and more integrated, and new partnerships arise between property owners/managers and software developers in a conjoined attempt to bring their businesses into the future, the next step will be to unify all operative gears into an optimal and universal software solution.

Facilitee is a technical real estate software with a mission to lift some of the stress of the property manager’s shoulders and raise client satisfaction. If you feel ready to step into the future of the industry, book a demo today.

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Easy-Peasy: Getting Started With Facilitee! A Step by Step Guide https://www.facilitee.com/easy-peasy-getting-started-with-facilitee-a-step-by-step-guide/ https://www.facilitee.com/easy-peasy-getting-started-with-facilitee-a-step-by-step-guide/#respond Mon, 13 Jun 2022 13:26:41 +0000 https://facilitee.muskinja.me/https-www-facilitee-com-en-blog-easy-peasy-getting-started-with-facilitee-a-step-by-step-guide/ Discover how easy it is to use Facilitee! We present to you the 5 simple steps necessary so that you can reap the benefits of this technical management app!

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One of the primary goals of Facilitee after having signed our clients is to ensure an extremely smooth onboarding process, where we do all the work so our customers can keep focussing on their daily priorities. In this blog we will go through the different steps, but first let us recap the main benefits of our software.

Main benefits of Facilitee

Our software for technical management of real estate brings many advantages to both real estate owners, real estate management companies, service providers and tenants and you have probably already discovered them during one of our demo’s. Therefore we will only give a short overview of the highlights here:

– Increase your tenant satisfaction, our clients average 4.3 stars out of 5 on tenant satisfaction (*internal client research, June 2022)

– Increase your margin instantly by handling maintenance and repair requests at rocket speed

– Avoid unnecessary (costly) repairs

– Increase first time fix rate with a minimum of 30% (*internal client research, June 2022)

– Increase employee productivity and satisfaction, people love our products

– Receive relevant data and manage your business on powerful KPIs

“Starting with Facilitee was super easy. The Facilitee Integration Team and their Customer Success Managers took care of everything”, Rein Mellegers, Intohousing Property Management

5 simple steps to start, we do the work, you get the benefits!

If you’ve decided to start with Facilitee, congratulations, you now have constant support from our experts for free! Our team consists of professionals that take care of all the issues related to setting up Facilitee, so you don’t have to do anything by yourself. 

1. The Facilitee Integration team will connect your existing software. We have a team of 7 specialists on board who connect Facilitee to your other (ERP) software on a daily basis. The integration team will make sure that all your management properties and contacts will be synced to Facilitee and stay synced on a daily basis. We will contact your supplier to make this happen to get all this data in the correct place, safely, securely and swiftly.

2. Our Customer Success team will set up the last general settings for you, e.g. servicer settings, mandate amounts, opening hours and assign your managers to the correct buildings. Once this is done, usually within a couple of hours, we will plan your free training.

3. You and your team will be trained by your Customer Success Managers via an online training session in Microsoft teams or Google Meet. This training usually lasts 45 minutes and our customers love it. Please consult your contract because we usually offer free follow up training.

4. Inform your contacts that you will start with Facilitee. We have written a bunch of cool templates you can use to announce starting with Facilitee. On us, completely free.

5. You are good to go and can now invite all contacts you want in a matter of clicks. We have created videos and manuals for all roles and they are invited to use the software automatically. Typically, 97% of all tenants are active on the platform within 3-4 months.

24/7 support by our team

Once everything is set up and connected, you’ll continue to have our ongoing support as you use the software. Our support team is available to help you with any questions or problems around the clock, in the way that’s most convenient for you: 

– Live chat in the software

– Direct support phone hotlinbe

– Email

– Watsapp support

– Support portal with 100s of guides, manuals, support videos

Enjoy your time and increase margin

As you can see, getting started with Facilitee, the technical management software, is very easy. We have two teams that will simplify and handle the entire process for you and help you every step of the way to make sure everything is done effectively and efficiently. Are you ready to enjoy your time while saving money and increasing your profit margin? Feel free to ask us any questions or get started with Facilitee right away.

“Facilitee’s integration team has been very helpful in setting up the software to get us off to a flying start!”, Patrick Bosman & Sam Kruger, Life Europe B.V.

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Which Responsibilities are Included in the Technical Management in Real Estate? https://www.facilitee.com/technical-management-checklist-which-responsibilities-are-included-in-the-technical-management-in-real-estate/ https://www.facilitee.com/technical-management-checklist-which-responsibilities-are-included-in-the-technical-management-in-real-estate/#respond Fri, 29 Apr 2022 13:26:41 +0000 https://facilitee.muskinja.me/https-www-facilitee-com-en-blog-technical-management-checklist-which-responsibilities-are-included-in-the-technical-management-in-real-estate/ One of the areas of real estate management is technical management that deals with executing maintenance and financial tasks, daily management duties and increasing tenant satisfaction.

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The responsibilities of real estate management are numerous, and keeping track of everything is not an easy task. This industry covers many aspects, so it’s wise to organize your work. Staying on top of your tasks may seem like an impossible endeavor, but there are ways to do so without getting overwhelmed. Regardless of whether you have a property to rent out or sell, it’s essential to make sure everything runs smoothly. It’s your job to make sure everything is fully operational, while still keeping track of the finances and making sure the rent is paid in time. This is definitely not easy, but solutions are available, so stay tuned!

There are three main disciplines of real estate management: financial, commercial, and technical – the discipline that Facilitee is an expert in. Each of these branches puts you in situations where you will have to remain level-headed and on your a-game while facing difficulties.

Financial management

Financial management is the branch that deals with all things finance: strategic planning, organizing, directing, and controlling financial undertakings. In real estate, financial management is the administrational management that covers rent collection, appropriate service cost charging, and rent indexing. Another segment of financial management, even though it’s not connected to finance per se, is making sure the owners always know which apartment is available. In addition, they can access all information regarding the units: the size, furniture and opening details, roof information, etc. By always having all this information available, you ensure that you stay on top of it all. Not only does this make your job easier, but it raises your image as a manager – no client wants the person in charge to answer questions with ‘I don’t know.’

All data on properties, tenants, owners, repairs, and finances should be collected and properly stored. Gathering this information helps property managers keep accurate, up-to-date, and comprehensive records of investments and other data. Dealing with paperwork involves keeping accurate lists of inspections, repair and maintenance costs, security data, rental income, insurance costs, and leases. This is inconvenient for everyone involved, especially the manager, since physically tracking everything about properties is unmanageable, to say the least. In the long run, a lack of organization could lead to a decrease in profit.

Commercial management

Commercial management is the discipline of real estate management that, as the primary goal, has to avoid vacancy and void periods. Vacancy means losing turnover as the rent is not being paid during that time, and void periods mean that the unit sits empty and is only a cost to you. On top of that, one of the aspects of commercial management is building, developing, and selling new buildings. This is yet another task that involves large amounts of paperwork, contact information about team members, and payments. Everyone would agree that digitizing all that data would make everything significantly more manageable and accessible.

Technical management

Technical management is the discipline that makes sure everything is habitable and operational. Additionally, these services should be adapted to the specific needs of the individual or organization you are in business with. Your procurement strategies and supplier selection processes should adhere to their specifics. This means that each property must be in good condition and fit the tenants. To accomplish this task, every property manager should respond to tenant complaints about property damage, breakage, or wear and tear, as well as manage handymen, and monitor the status of repairs. This means that you, as a technical manager, must always keep yourself available. Otherwise, your untimely responses could lead to dissatisfied clients, and, in turn, loss of revenue.

There are only so many hours in a day and if a manager spends too many of them talking to clients, servicers, and other team members, where does that leave them? No time will thus be left for personal activities, such as going to the gym or spending time with friends and family. Therefore, it is crucial to address tenant concerns quickly and effectively and ensure the suppliers are informed correctly to improve the first-time fix rate.

In addition to repairs, real estate management also includes preventive maintenance tasks such as cleaning, repainting the facade, inspections of drains and gutters, smoke detectors, fire extinguishers, lighting, and building and pest inspections. This way, you can be ahead of the curve in terms of client complaints and completely avoid the issues previously discussed. As a huge plus, keeping the space clean and freshly painted contributes to the cosmetics of your asset. This can pique the interest of potential new tenants, as well as keep your reputation spotless. Furthermore, by keeping up with aesthetic trends regarding the appearance of the building and/or garden and yard space, clients will feel significantly more comfortable – which increases their satisfaction.

Nowadays, technical property managers use modern technical property management software, such as Facilitee, to efficiently resolve tenant complaints, assign reported issues to suppliers, or assign team members to solve problems. The software gives them a clear overview of all properties, issues, and repair status. With the software, they can easily execute maintenance and malfunction tasks, manage work orders, perform daily management duties, and contract management tasks and eventually increase tenant satisfaction.

Conclusion 

As you can see, technical property management takes care of everything that occurs daily in and around any property. So, the satisfaction of tenants, owners, and the property’s overall success depends on how the technical property management is conducted. Property managers should embrace new technologies and innovative solutions that help them focus on more strategic and challenging tasks rather than getting knee-deep in frustrating administrative tasks that could otherwise be automated.

The technical management software, Facilitee, provides a clear overview of all actions performed, making it easier to track all changes and see what’s happening with each action taken. It is the ideal add-on to your existing ERP/CRM/Bookkeeping software that will make your life easier and increase your margin instantly as well as tenant satisfaction. 

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Time-Saving Strategies Every Property Owner Needs to Know https://www.facilitee.com/time-saving-strategies-every-property-owner-needs-to-know/ https://www.facilitee.com/time-saving-strategies-every-property-owner-needs-to-know/#respond Mon, 07 Mar 2022 13:26:41 +0000 https://facilitee.muskinja.me/https-www-facilitee-com-en-blog-time-saving-strategies-every-property-owner-needs-to-know/ Learn more about time-saving strategies that help property owners effectively manage their real estate.

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Time is money! The real estate industry is highly profitable and competitive, but as you already know, time is a scarce commodity for a property owner. You are responsible for communicating with all tenants, keeping records, making repairs, and managing services. With so much to do, it can be challenging for every property owner to manage all of these tasks without getting stressed and frustrated. To streamline property management and stay on top of their business, they need to incorporate some time-saving strategies into their work. This article will introduce you to some of the most effective ones.

Keep track of all property data

As a property owner, you certainly deal with a lot of paperwork all the time. You have to take care of all the data related to your property, tenants, rentals and employees. Manually entering, filling out and storing a large amount of data is not only exhausting, but it can also lead to errors and the loss of important information. For this reason, property owners should streamline their processes by storing all records in a single system that offers a technical management app. By keeping track of all real estate data this way, they save time and have a better overview of their business’s performance. This is indeed the biggest advantage of Facilitee. Thanks to this application you’ll be always able to stay in touch with your team members, property managers, tenants and handymen. 

Delegate activities to the team

Research has shown that efficiency is one of the most significant issues for more than 32% of people in the property management industry. Property owners can use their time more effectively by delegating activities appropriately to the support team. Assigning each task can increase overall productivity and leave owners more time for more important tasks. To facilitate interaction with the team, property owners can use various scheduling tools and property management software to help them keep track of all functions. For example, when they assign a maintenance job to an employee, they can quickly check the progress and completion of the job.

Property owner to-do list

property owner often has a variety of meetings, phone calls and tasks throughout the day. So even if they have thought of something they need to get done, relying on a to-do list in their head can cause them unnecessary stress. When all tasks are written down and put on the calendar, there is less chance of forgetting important things. Plus, they can focus on something they can get done instead of trying to remember everything that needs to get done.

Prioritize tasks

In addition to writing notes, a good time-saving strategy for property owners is to prioritize tasks so that nothing important is neglected. You should divide tasks according to emergencies and complications. For example, if many tenant complaints come in during the day, this may be a priority for some administrative tasks. Communicating with tenants can be time-consuming. But with a technical management app like Facilitee, tenants can report a problem, and the landlord can see everything in real-time.

Empower suppliers

One of the most commonly heard frustrations in the real estate industry is the communication with or lack of communication from different suppliers, which can lead to frustration on the side of the owner, tenant and management company. A solution like Facilitee tackles this effectively offering suppliers their own management environment which is accessible from the palm of their hand. The Facilitee supplier app results in more effective communication and up to a 30% increase in first-time fixes.  

Implement automated property management solutions

Modern technology offers various management tools, apps and automated solutions to leverage property management, save a lot of time and ensure efficient communication between all stakeholders, such as property owners, tenants, suppliers  and property managers. Technical management apps, such as Facilitee, not only save time in managing your property but also significantly reduce costs and increase efficiency. 

The technical management app makes it easy for you to keep track of all your properties, so you can see what’s happening in each one at all times. You can also use the app to easily solve  complaints from tenants, assign reported issues to suppliers, or assign your team members to solve problems. Everything can be done in the app, so you do not have to send additional emails or make calls. In this way, the technical management app ensures maximum tenant satisfaction and more control for the owner.

Thanks to numerous features, Facilitee is the #1 technical management app and increases your operating margin by at least 51.3%

Conclusion

Using these time-saving strategies will definitely help property owners or managers organize everything in the best possible way. Finally, Facilitee is completely connectable to and compatible with your existing software. If you want to learn more about the benefits of a technical management app, book a demo with our team and save time and money.

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Why You Need a Technical Management App https://www.facilitee.com/why-you-need-a-technical-management-app/ https://www.facilitee.com/why-you-need-a-technical-management-app/#respond Tue, 25 Jan 2022 13:26:41 +0000 https://facilitee.muskinja.me/https-www-facilitee-com-en-blog-why-you-need-a-technical-management-app/ Learning new technologies and evolving with the changes is a must for every business. Take a look at why you need a technical management app in the real estate industry.

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Providing valuable insights

App modernization is not a value-added feature anymore. Thanks to the ever-competing marketplace, all apps should strive for digital transformation that can reduce costs, bump productivity and provide valuable insights that would otherwise be very difficult to get.

Technical management apps like Facilitee help their customers by offering the most valuable insights necessary for their users. All of this starts with a clear dashboard, which caters for a stress-free and clean app experience. It also allows users to review requests quickly and filter and sort their tasks based on several different parameters (in the case of Facilitee, 280). These filtering options and parameters help all users plan their tasks accordingly, such as maintenance, renovations, inspections and repairs.

Reducing costs and increasing margin

Although the idea of adding another software solution to your business might seem like an extra and unnecessary cost, the truth is that a good technical management app can reduce your costs significantly. Facilitee can, for example, immediately save costs that can arise during the technical management of real estate up to 70%. On the other hand, overdue maintenance can lead to costly repairs in the future, and technical management apps help avoid it. They also prevent any unnecessary repairs, thus saving money in the long run. Consequently, this increases margin.

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Help in avoiding vacancies

In the real estate business, one of the major challenges are vacancies. Void periods are not a rare issue and are the biggest worry of at least 15% of landlords. This often results in cheaper rents, as many landlords rather charge a lower rent than go through a period without any tenants. Technical management apps offer a straightforward solution. These apps help you keep your tasks and ideas organized thanks to their user-friendly features. Moreover, this powerful tooling will satisfy all your customers, whether you are in the real estate business or not. Clients will feel more appreciated and will always be informed. 

They can increase efficiency

One of the most significant benefits of using a technical management app for your business is making the whole process more effective. For example, technical management apps for real estate give a clear overview of all the actions that have taken place, making it easier for everyone to track all the changes. The features in the app can also be very helpful for employees who otherwise spend time on unnecessary operational tasks On top of that, the risk of making mistakes is minimized. Technical management software solutions also help streamline the process in a better way. The steps that managers or team members have to undertake are very straightforward; they always know where they have to click to complete a specific task. In Facilitee’s example, users do not have to worry about booking a handyman or approving a specific request. Everything is very user-friendly, and it can save plenty of valuable time.

Conclusion

Conducting business in the modern world is challenging as it is, so it is perfectly natural to turn to options that can help you save time and money in the long run. Going for a technical management app is one idea. Although it might seem like an unnecessary investment, it is a tool that can provide many benefits that can turn out to be helpful for your business, no matter what industry it is in. In the case of real estate, technical management software solutions can help streamline the processes, avoid vacancies that pose a great challenge, and save money and increase margin.

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9 Reasons Why Facilitee is Better than Excel Sheets https://www.facilitee.com/9-reasons-why-facilitee-is-better-than-excel-sheets/ https://www.facilitee.com/9-reasons-why-facilitee-is-better-than-excel-sheets/#respond Mon, 06 Dec 2021 13:26:41 +0000 https://facilitee.muskinja.me/https-www-facilitee-com-en-blog-blog-9-reasons-why-facilitee-is-better-than-excel-sheets/ Are you organizing your properties in Excel or Google Sheets? Facilitee is a technical property management tool that is a much better option for plenty of reasons. We handle maintenance and repair requests from people and soon machines.

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Being a property owner or a property manager can be a fun and very lucrative option. Your rental properties might be doing great, and your business might be expanding very quickly. However, as you’re slowly building up your portfolio and adding new properties to your listing, keeping track of everything can be a challenging task. You have to keep all your data in perfect order, know precisely what is happening at each property, and you should always be on top of all the maintenance requirements. Because of that, it’s very helpful to have a tool that will help you keep everything in place. The most popular tool for such tasks is  Google Sheets or Excel Sheets, as they give you the option of keeping everything you need to know in a single file. But what if we said that there’s a better option than Excel Sheets for technical management? What if specialistic technical management software can help you take care of all your properties with minimal effort while enhancing your tenant satisfaction and increasing margin?

What is Facilitee?

Facilitee is software especially developed for handling maintenance and repair requests and has been recognized across the world for being very user-friendly and innovative.  It connects all relevant stakeholders – tenants, property managers, handymen and property owners. Its users can get a clear overview of the technical state of the property portfolio. The app manages repair requests, maintenance work, renovations and all types of inspections in just several clicks. As a result, Facilitee saves valuable time for both property managers and tenants and streamlines the process in the most efficient way possible. In addition to this, there are many more functionalities within the app.

Why choose Facilitee over Excel or Google sheets?

You can manage more properties more effectively

One of the most significant benefits of using Facilitee over Excel or Google sheets for managing your properties is that Facilitee makes this process more effective. Namely, the property management software is created to make this task easier for you, and because of that, you will be able to find plenty of features that can help you out. If you’re using Excel or Google sheets to do this, the chances of getting lost in one of the cards is very easy. On the other hand, Facilitee gives a clear overview of all the actions that have taken place, making it easier for you to track all the changes and see what’s happening in each of them. By simply clicking on the issue related to a property  you want to check or manage, you will be able to see the whole history of that property and conduct changes for that specific property without other properties and other data interfering.

You can manage the properties with a team

In case you have a team that needs to manage the same properties as you do, you will have to share access to the sheet you are working on. Although this is a simple step, constantly sharing access and asking for permission to change the document can be daunting and it can lead to many mistakes. Apart from that, there will be no chance of you communicating with your team without adding new cells and columns to type all the relevant info that other team members have to know. Facilitee makes managing the properties with the team very easy. All the team members will have an account on Facilitee and will be added to the same portfolio, making this process straightforward. Users will also be able to see who from the team did what on the property. The bottom line is that Facilitee revolves around solving the requests , not around the team members. 

The property management software streamlines the process in a better way

Once everything is set up, all team members have to know how the process is streamlined. This can be done in sheets as well, but it takes a lot of time to edit all the columns and create an environment that will not be messy or confusing. This, again, can be a dull task, especially if there are team members who don’t really care about keeping everything organized. Technical property management software such as Facilitee streamline the process in a better way. The steps that managers or team members have to undertake are very straightforward; they will always know where they have to click to book a handyman or approve a specific request. On top of that, they don’t have to worry if they type everything in the right column – Facilitee does that for them.

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There are no formulas involved

When we’re talking about Excel or Google sheets, we have to talk about their formulas as well. These sheets are indeed effective tools, primarily because of the formulas that they rely on. But if you want to streamline the process in the best possible way and create an automatic environment, you need to invest some time creating the formulas that will do that for you. In case you don’t go with the formulas, you will be using all the good properties of this tool. On the other hand, if you create a bad formula, your properties might be at risk as you won’t be managing them correctly. Imagine messing up the prices and getting inaccurate reports at the end of each month. Facilitee doesn’t require you to know formulas or how to set up the environment of the software. Everything has already been set up, and you don’t have to think if a formula is OK or not. There are no formulas with Facilitee.

It’s set-up and organized

Managing a property is not an easy task. Suppose you’re managing more than one property. In that case, you have to spend a lot of time creating an environment that will make the organizational and operational process easier. Having time to sit down and create everything that needs to be created in Excel sheets is a time-consuming task. You need to think about so many different things and connect different cells and columns. There is also a strong possibility that some features will be forgotten and not included in the excel sheets. If you want to make this as seamless as possible, you should opt for Facilitee. Facilitee is already set-up and organized. It has everything you need to manage your property, see what needs to be fixed, and communicate with your tenants, other team members, owners and handymen. Our clients start after a training of merely 30 minutes and if you have any questions afterwards we are there for you. 

You can contact the customer support at any time

Since we’re already speaking of customer support, it’s important to list this as a benefit of Facilitee. Imagine you did something wrong in Excel sheets or included a formula that messed up your whole document – there is nobody you can contact or ask how to fix it. You will have to spend more time on Google trying to find the solution to the problem. Facilitee’s support team is available 24/7 and are always willing to help you out, no matter what issue you are facing.

It saves valuable time

One of the general benefits of Facilitee is that it saves valuable time that you would otherwise spend in organizing and managing your properties. Apart from that, Facilitee saves time on finding the right handyman and booking him to come and fix the particular issue. This will also include communicating with a tenant, and this back-and-forth communication can last quite long and can be very daunting. The benefit of the management app Facilitee is that you will be able to do this in the app and that it won’t take you more than a couple of minutes. In the app, the tenant will be able to report the issue, and the manager will only have to accept it and find the handyman who’s available to fix it. Everything is done in the app, so there will be no need to contact them via phone or email.

It can store more data that can be retrieved with just a click

If you’re already working with Excel or Google sheets, then you know how tricky it is to retrieve data. Facilitee is software for technical property management that makes this possible, as you will be able to get ahold of any data that you might need with just a click. 

You can communicate with tenants

Communication with tenants can be time-consuming, especially if third parties are involved, such as a handyman. With Facilitee, the communication with your tenants will be very straightforward as you will be able to contact them through the app. The tenant reports an issue, the manager approves it, and the tenant will see this in real-time. This eliminates any extra time otherwise invested in tenant communication.

Conclusion

It’s OK to use sheets to keep track of all the vital information regarding your properties, but why would you if there is an easier and more effective option? The good thing about Facilitee is that you can choose the features you want in the app, and the price can go from $1. You can always book a demo with our team to let you know more about the property management software itself and give you more reasons why it’s beneficial.

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The Importance of Connecting All Your Software Suppliers via APIs https://www.facilitee.com/the-importance-of-connecting-all-your-software-suppliers-via-apis/ https://www.facilitee.com/the-importance-of-connecting-all-your-software-suppliers-via-apis/#respond Thu, 07 Oct 2021 13:26:41 +0000 https://facilitee.muskinja.me/https-www-facilitee-com-en-blog-the-importance-of-connecting-all-your-software-suppliers-via-apis/ API’s are a necessity for any modern IT enterprise. But what are the benefits of the rest API and why should you connect all of your software suppliers?

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The communication of two or more interconnected apps is more important than ever, as it doesn’t only add up to the efficiency of the app in question but it also saves plenty of time. If there is something that the Fourth Industrial Revolution brought us, it’s the ability to efficiently share enormous amounts of data in a matter of seconds across various departments and platforms. Thanks to the Application Programming Interface (API), this feature is possible, which serves like a door or a window in a software program, allowing other programs to connect and interact easily without a developer manually sharing the code. This being said, APIs must be used to connect all our software suppliers in the XXI century and make up for a seamless experience for everyone who uses our product or application. But what is API in its essence, and what are the benefits of using it? 

What is API?

APIs are all around us, even though we might not realize it. They are in every single application that we use, and it’s because of them that we find these particular applications handy. APIs, shortened from Application Programming Interfaces, are needed to connect apps to perform a designed function and share data. 

We can use the example of a property management app for real estate owners such as Facilitee to explain how an API functions and why it’s essential. If you are not familiar with how Facilitee works, we suggest you look at this video to give you a picture of how we operate. Let’s say you are renting out 5.000 apartments or managing them. If you are using bookkeeping software where you register if the monthly rent is paid, Facilitee will be able to display all paid rent from your bookkeeping software in Facilitee, giving you an instant overview of who has paid or who still needs to pay. Another example would be a connection with commercial management software where if an apartment would be set to vacant in Facilitee, the commercial management software would know instantly that this apartment is ready to be published on rental platforms.

There are two types of API that we should mention:

Open API

The open API is also known as public API, and it’s made publicly available to software developers. These APIs are published and shared freely, and the owner of a network-accessible service can give universal access to all the customers. One of the most prominent benefits of an open API is that it can be easily consumed and accessed by as many clients as possible. This is why Facilitee, which uses Open API, can connect many handymen and other professionals to the application.

REST API and SOAP API

REST and SOAP APIs are the most common open API architectures. While both invoke the same web service, SOAP APIs use XML as a data exchange format, while REST APIs typically use JSON.

REST is an architectural style. If your back-end developer makes client-side requests, then it’s said that your client is RESTful. REST APIs also heavily rely on HTTP. However, dealing with RESTful APIs is not that simple – many developers worldwide still don’t deal with REST design architecture correctly. 

The general benefits of APIs

But apart from keeping the communication between two or more interconnected apps afloat, APIs have other benefits. Understanding these benefits allows any business to modernize its systems and unlock the sizable potential. These are the most prominent API benefits:

Efficiency: API access will allow the content and the data to be created once and automatically published on various channels. This means that the information flow is faster and thus more efficient. 

Wider reach: The distribution of services has been very different thanks to APIs, which results in a broader reach for your business. Your business information can, thanks to APIs, be found on other websites that your business is connected with.

Automation: Automation is one of the most essential benefits of APIs, as it allows machines to handle the workload that would otherwise require human labour. This varies from simple tasks such as content update to something more significant.

Integration: APIs will allow you to embed your content throughout websites and applications much easier. 

Future-Ready: Technology changes by the day, so it’s a massive benefit that APIS are here to help support unanticipated future uses. Thanks to its nature, APIs can support faster and more accessible data migration in case of a need. Apart from that, it can also improve data quality review and cleanup.

Why connect your software suppliers via API?

Let’s take the example of Facilitee, the property management app for owners and real estate management companies.. If a property owner wants to stay on top of his property, he has to think about plenty of different things, including the handymen doing the work, passing the information from the tenant to the handyman, etc. This means that they will, for each task, use different systems. This is not only quite user-unfriendly as it requires the usage of more platforms for the same things, but it’s also very time-consuming. Just imagine having to retype your address every time.

Facilitee, for example, communicates with different people and applications through the same platform. It is essential to mention that five different app versions are aimed towards different people using the app: the administration (doing the set-up), property manager, property owner, services, and the user (or the tenant). Logically, each person’s need for this property management app differs, which is why their app versions slightly differ. However, to keep everything as smooth as possible, all of the apps are connected via APIs. Apart from that, other suppliers and apps are also connected, such as your bank account. With the help of such APIs, you can trace the payment in real-time.

Apart from that, these are another 4 reasons why connecting your software suppliers via API is important:

Synchronizing data: All of the data is synchronized, which is a huge plus for businesses. Data synchronization prevents data conflicts, which can very often lead to low-quality data. Synchronized data equals reliable data.

Avoiding mistakes: One of the features of the new industrial revolution is avoiding simple human errors at work, which happens thanks to API automation. 

Efficiency: The most significant advantage of connecting software through APIs probably lies in their efficiency and ability to connect internal end-users, suppliers, and partners. The time-saving capabilities of automated interface programs can give your company or business a huge potential – all of the information that needs to be shared will be done in a matter of seconds.

Conclusion

Today, APIs are a necessity for any modern IT company or enterprise. It’s not the question of whether you need a rest API, but how many your business needs. Connecting all your software suppliers through APIs will not only cater for a much more effective and better service or product, but it will also save plenty of time and resources.

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10 Costliest Mistakes Property Owners Make https://www.facilitee.com/10-costliest-mistakes-property-owners-make/ https://www.facilitee.com/10-costliest-mistakes-property-owners-make/#respond Mon, 20 Sep 2021 13:26:41 +0000 https://facilitee.muskinja.me/https-www-facilitee-com-en-blog-10-costliest-mistakes-property-owners-make/ What are the costliest mistakes landlords make? Learn how to prevent vacancy and how property management software can help you save money in the long run.

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It sounds effortless to be a landlord or a property owner – you have a property to rent out, make some renovations, take pretty photos of your property and rent it out to people who need a place to stay. But even if it may seem so, it takes a lot of responsibility to be a landlord. Trusting people to be your tenants and care about your property is a challenging task. Just like in other professions, experience matters a lot. Yes, you will make thousands of euros, but how can you do that without your property costing you even more? 

It doesn’t matter how seasoned a landlord you are or if you are just starting. Landlords face particular challenges, and because of that, they make mistakes that can be rather costly. These are the 10 most common expensive mistakes landlords and property owners make:

1. Not collecting the security deposit

Collecting a security deposit from your tenants is the #1 thing you should do once you sign the contract. The reasons for this are many, but the most important one is that the deposit serves you as protection in case your tenants miss paying rent or if there is damage that needs to be covered. If you do not collect the security deposit from your tenants, you will have to front your own money, which is never the best solution. Without the security deposit in place (which most often equals one to three months of basic rent without utilities) and a bad tenant in your apartment, you risk hurting your positive cash flow.

2. Not inviting renters to report issues

When we’re talking about costly expenses for property owners, we should mention unnecessary or unplanned repairs that happen on your property. Of course, repairs are inevitable, but there is a way to keep an eye on all the things that might need fixing in the future. This is why it is essential to always invite your renters to report the issues to know when you have to fix them. Bear in mind that many tenants will feel discouraged to do this in person, which might be the reason why you will be left with a leaky pipe and only realize it when it’s too late. Property management software such as Facilitee gives a good solution to this problem – your tenants can report the issue without talking to you; by simply entering it on the app. Not only will you know about the issue immediately, but you will also have it fixed as soon as possible.

3. Overpriced and cheap maintenance and repair

It is also vital to know who is repairing things on your property, and, of course, when to book them. If you happen to find out about the issue too late, the chances that you will get overcharged by the repairman are very high. But it’s not only being overpriced that is bad – cheap maintenance and repair are also not good, as the price in these cases often speaks plenty of the quality of the job done. One of the things you can do is set aside a fund for maintenance or a potential repair that you will use in case you have no other option, but it’s always better to stay organized and know when and what you have to repair or when to conduct regular maintenance:

Facilitee is one of the examples of technical management software that can help you with this as:

 1) the repair will be conducted as soon as possible
 2) you will be able to choose who will conduct the repair from the pool of trusted professionals.
Don’t miss Facilitee’s short demo

4. DIY Repairs and maintenance

On the other hand, you can always opt to fix and repair the issues on your rental property by yourself. If you have extra time and are very handy, this might be a good and lucrative choice. However, this can very often prove completely different from what you had in mind. Maintaining a property is a challenging and time-consuming task, and the bigger the property is, the bigger the challenge. On the other hand, even if you opt for DIY repairs, you should consider that this might be even pricier if not done right. That is why it’s always good to have a professional connected to your property which will be in charge of repairs and maintenance.

5. Not conducting careful tenant screening

Finding high-quality tenants who will pay their rent on time and care about the property they live in is of the utmost importance for any property owner. This is something that can save you a lot of money in the long run. However, this comes with its own set of challenges, as finding suitable tenants requires careful tenant screening, which can be time-consuming and daunting. It is no longer good enough to put a rental sign in front of the building or place your property or apartment on different websites and apps. This is an even bigger challenge in the Netherlands which is experiencing a housing shortage, meaning there are different types of tenants that might end up on your property.

To find the best tenants, you have to include the following in your application process:
 
– Ask for references, if any, but bear in mind that not all tenants have references from previous landlords, no matter how good and trustworthy they are;
– Look for tenants who have steady employment so that you know they will pay the rent in time;
– Do credit and background checks if possible.

6. Not advertising well enough

Advertising the property you rent out is important, but promoting it in the right way is even more relevant. You should have your tenant persona in mind and know what platforms you want to use to attract those tenants. Think of different social media platforms your target group uses, websites they like in general and adjust your photography to the target audience. Showcasing your property to a family with kids is, for instance, completely different from showcasing it to millennials who need a cool place to live. Remember that not advertising well enough might be costly as you can end up in a void period with no tenants, and you want to prevent vacancy. This is not a rare issue and is the biggest worry of at least 15% of landlords.

7. Viewing it as a hobby

Renting your property might not be your #1 source of income, which means that you might perceive it as a hobby. Although it might be so, it’s important to regard it as a business. After all, you could maximize your profit, which is why you will need to operate it as such. To do this, you should establish a separate bank account for the property renting income and consult a tax advisor or consultant to ensure you are correctly handling taxes on your business.

8. Not signing anything

Property owners should never rely on simply a handshake. Renting out your property is a business, and in business, people don’t rely on promises. To be legally protected, you must give your tenants a lease agreement to sign prior they move into your property. This way, if you run into problems, you will have a legally binding document.

9. Over/Underpricing the property

If you’re entering the rental property business, you might as well do your best to understand the market. As already mentioned, the Netherlands is experiencing a housing shortage of more than 300.000 homes. Because of this, you should always pay attention to the price of the property you want to rent out. 

First and foremost, make sure you do not underprice your property, as this is not the reason you got into the renting business after all. Apart from that, it will not be fair to other landlords and property owners in your vicinity – you should all together keep the prices very similar according to the type of property you are renting out. On the other hand, overpricing your property might backfire as well. Although you might get some tenants who will unknowingly be paying a higher rent for several months, the chances of you ending up with a several months-long void period of time are very high. By carefully pricing your property you can prevent vacancy and always have tenants.

10. Not having insurance

Another big mistake that property owners make which can be rather costly, is not having insurance. However, this is something that goes both ways as both you and your tenants should be insured. That is why two types of insurance can be in place at the beginning of your tenants’ lease:

– Homeowner’s insurance, which is under the name of the landlords and protects him and his rental property in case of a legal dispute or accident such as fire, flood or natural disaster.

– Rental insurance, a policy under your tenant’s name which will cover the cost of your tenant’s personal belongings and costs of any damage that is your tenant’s fault.

Conclusion:

To err is human, but it is always good to know the most common mistakes so that we are always one step ahead. Some of the most common mistakes that property owners make are connected to maintenance and fixing repairs. Others range from poorly selecting the tenants to legal ones. Still, all of these can be easily overcome with the help of property management software such as Facilitee. Thus it is always good to have a check-up list that will help you save your money on unnecessary costs and prevent vacancy.

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